Terms & Conditions

  1. We use a first in first out system for the shipment with the capacity of 70-80 packages per week.
  2. Damages from shipping are common when importing live plants, if you feel unsure or not up for the risks, please consider canceling or not ordering at all.
  3. If there are permanent damages, please do not worry, we will be responsible, prepare the proof of damages such as photos and videos of the damaged plants, and send them to our email support@greenspaces.id.
  4. Reporting cases to PayPal will delay the problem-solving further, so please remain calm, contact us, and be patient if any problem occurs, we will reach out to you as soon as possible after claims are made.
  5. Refunds are only eligible for those who have enough proof of damages and can only be done if all the requirements are met, if there is any case being raised, we will not hesitate to delay the process.
  6. Resend is also eligible for those who have enough proof of damages and can only be done if all the requirements are met. There will be a $45 shipping fee for the resend, but it is negotiable if there’s some conditions, please contact us for more information.
  7. Order cancellations cannot be processed after 3 days after the order has been made, exceptions are only acceptable under some circumstances.
  8. All form of import fee, taxes, and duty fees are out of our control, it is charged by the courier and it is customer’s responsibility to pay, we will not take any liability for any problem in regard of the taxes.
  9. Indonesian regulation requires a phytosanitary certificate for exporting, so please always include it in your order.
  10. Please provide us with an Import Permit and a Green/Yellow label for your imports.
More information is available through these websites;
US for any number plants:
  • Import Permit:  https://www.aphis.usda.gov/aphis/resources/sa_epermits/sa_plants/ppq-epermits
  • Green Labels : https://www.aphis.usda.gov/aphis/ourfocus/planthealth/import-information/permits/plants-and-plant-products-permits/plants-plantproducts-shipping-labels
Canada for any number plants:
  • https://www.trade.gov/country-commercial-guides/canada-import-requirements-and-documentation
UK and other EU Countries:
  • https://www.daera-ni.gov.uk/articles/import-and-export-plants
  • https://www.gov.uk/guidance/import-of-products-animals-food-and-feed-system
  • https://business.gov.nl/regulation/phytosanitary-inspections/