Terms & Conditions

Before placing an order, please read and understand our Terms & Shipping Policy carefully.

1. General Information

  • Shipping live plants internationally involves inherent risks. Minor or major damage during transit is common and should be expected.

  • If you are unsure or not ready to accept these risks, we strongly advise you not to place an order.

  • Order cancellations cannot be processed after 3 days from the order date.

2. Shipping Options

A. Cargo Shipping (Recommended)

  • Available only for shipments to the USA.

  • Does not require an Import Permit or Green Label from the buyer.

  • Cargo shipments are dispatched twice per month.

  • Transit includes processing at our partner facilities in New Jersey or Miami for quality control and repacking.

  • Based on historical data, this option has the lowest risk of plant damage.

  • Final delivery within the USA is handled by USPS (Regular Service).

  • Customers may request an upgrade to Next Day Service with additional shipping costs (price depends on destination address).

B. DHL Express Shipping

  • Available for all destination countries worldwide.

  • Requires the buyer to prepare and provide:

    • Import Permit

    • Green Label (subject to destination country regulations)

  • This is a direct shipment from our greenhouse to your home address with no transit handling.

  • All import taxes, duties, and customs fees are determined by the courier and are fully the customer’s responsibility.

  • We are not responsible for any issues related to these additional charges.

  • If your package is held in transit and experiences a delay, we kindly ask for your assistance in contacting the relevant authorities directly, such as DHL and USDA, at your destination.

  • If a Return to Origin (RTO) occurs and it is not caused by our error, you are entitled to a 100% refund of the product price, excluding shipping costs.

3. Phytosanitary Certificate

  • Every shipment includes a Phytosanitary Certificate issued by the Indonesian Agricultural Quarantine Authority (provided by us).

  • Prior to issuance, all plants undergo a laboratory inspection (Checklab) to ensure they are free from pests and diseases.

  • The inspection result (negative or positive) is determined solely by the quarantine authority and cannot be influenced by the seller.

  • A negative result is mandatory for certificate issuance.

  • The process typically takes 1–2 weeks.

4. Free Shipping

Enjoy free international shipping with the following minimum purchase requirements:
• For customers outside the United States: Free shipping applies to orders totaling $700 or more.
• For customers within the United States: Free shipping applies to orders totaling $1.000 or more.

The free shipping benefit will be applied once the required minimum order amount has been met during checkout

5. Damaged Plants Policy

If your plants arrive damaged, please do not worry—we take responsibility.

Claim Requirements:

  • Clear photos and videos of the damaged plants are required.

  • Send the evidence to:

  • Claims are valid only if all requirements are fulfilled.

Resolution Options:

  1. Free Reshipment (Plant Cost Covered)

    • You only pay a USD 50 shipping fee.

    • This is our preferred solution, and we appreciate the opportunity to serve you again.

  2. Partial Refund

    • 50% refund of the plant value (excluding shipping and taxes).

6. Payment Disputes

  • Opening a case directly with PayPal will slow down the resolution process.

  • Please stay calm and contact us first.

  • We will respond as soon as your claim is submitted.

7. Additional Notes

Import Permit Required Countries:

Canada, Philippines, USA, Saint Vincent and the Grenadines, Dominican Republic, Ukraine, Cambodia, Israel, Zambia, and most African countries.

Import Permit Not Required (Examples):

United Arab Emirates, Kuwait, Oman, Saudi Arabia, Germany, Netherlands, France, Japan, Norway, Maldives, Poland, Slovenia, and most European and Middle Eastern countries.

Special Requirements:

  • UK shipments require an EORI or PICH number.

  • Mexico shipments must be under a company name.

8. Helpful References

More information is available through these websites;