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Shipping & Processing Information
- Ships directly from Indonesia with protective, export-grade packing
- Shipping method: International Plant Shipping
- Flat shipping rate: $40
- No minimum or maximum quantity — combine multiple plants under one shipping fee
- Phytosanitary & export documents: $20 (charged at checkout)
- Estimated delivery timeline: Ships in 7–14 workdays after order processing and document completion.
Export Documents — Fully Handled
You don’t need to prepare any paperwork. We take care of all required export documentation, including:
- Phytosanitary Certificate
- Commercial Invoice
- Packing List
- Additional standard export documents (as applicable)
Claims & DOA Policy
Plant loss is very rare due to our packing standards. In the unlikely event of an issue:
- Claims must be submitted within 72 hours after opening the package
- Resolution options:
- Up to 50% refund, or
- Reshipment (shipping cost covered by the buyer)
📸 Clear unboxing photos or a short video are required for verification.
Post-Arrival Care (Quick Guide)
To help your plant adjust after international transit:
- Lighting: Place near a bright window with filtered light. Avoid direct sunlight during the first week.
- Watering: Water only when the top layer of the growing medium feels slightly dry. Good drainage is essential.
- Moisture & Air: Philodendrons prefer slightly humid environments (about 55–75%). Occasional misting is beneficial.
- Temperature Comfort: Keep in a warm environment between 21–29°C. Protect from cold drafts and temperatures under 17°C.
- Settling Period: Give the plant 7–12 days to adapt before repotting or making significant changes.

